Tag: podcast

Why Unisys Expanded Beyond SLAs to XLAs: Perspective to Consider for Escaping Service Complacency

Trust as a Change Catalyst: Why Psychological Safety Drives Better Results

Move Over Bob: A New Narrative to Re-Invigorate & Diversify the Trades

March 25, 2020 | 1 Mins Read

The Art of Diversifying Service Revenue Streams

March 25, 2020 | 1 Mins Read

The Art of Diversifying Service Revenue Streams

Sarah welcomes Jason Cocco, SVP of Sales at Restaurant Technologies Inc. to discuss the art – and science – of how RTI has successfully diversified its revenue streams.

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Why Unisys Expanded Beyond SLAs to XLAs: Perspective to Consider for Escaping Service Complacency

Trust as a Change Catalyst: Why Psychological Safety Drives Better Results

Move Over Bob: A New Narrative to Re-Invigorate & Diversify the Trades

March 18, 2020 | 1 Mins Read

Humanizing Your Brand

March 18, 2020 | 1 Mins Read

Humanizing Your Brand

Sarah talks with Rich Malachy, CEO of Malachy Parts and Service, about the importance of humanizing your brand and what that looks like based on Rich’s experience.

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Why Unisys Expanded Beyond SLAs to XLAs: Perspective to Consider for Escaping Service Complacency

Trust as a Change Catalyst: Why Psychological Safety Drives Better Results

Move Over Bob: A New Narrative to Re-Invigorate & Diversify the Trades

March 11, 2020 | 1 Mins Read

Bureau Veritas North America CEO Speaks On IWD

March 11, 2020 | 1 Mins Read

Bureau Veritas North America CEO Speaks On IWD

Natalia Shuman, CEO of Bureau Veritas North America, talks with Sarah about her experiences as a female leader, what IWD means to her, and how BV is working sincerely and diligently to foster diversity and inclusion.

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Why Unisys Expanded Beyond SLAs to XLAs: Perspective to Consider for Escaping Service Complacency

Trust as a Change Catalyst: Why Psychological Safety Drives Better Results

Move Over Bob: A New Narrative to Re-Invigorate & Diversify the Trades

March 4, 2020 | 1 Mins Read

Schneider Electric Embraces Agile

March 4, 2020 | 1 Mins Read

Schneider Electric Embraces Agile

From IT to the broader company approach, Amanda Moore, Head of IT - Customer Projects, Support & Field Services at Schneider Electric discusses how to overcome some of the obstacles to not only adopting agile methodology for IT projects but embracing the agile mindset as an entire organization.

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Why Unisys Expanded Beyond SLAs to XLAs: Perspective to Consider for Escaping Service Complacency

Trust as a Change Catalyst: Why Psychological Safety Drives Better Results

Move Over Bob: A New Narrative to Re-Invigorate & Diversify the Trades

February 26, 2020 | 1 Mins Read

The Commercialization of Digital Services

February 26, 2020 | 1 Mins Read

The Commercialization of Digital Services

Rajat Kakar, who recently transitioned from Fujitsu to join the IBM team, talks with Sarah about what it takes for companies to commercialize digital service and remain competitive in today's world.

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Why Unisys Expanded Beyond SLAs to XLAs: Perspective to Consider for Escaping Service Complacency

Trust as a Change Catalyst: Why Psychological Safety Drives Better Results

Move Over Bob: A New Narrative to Re-Invigorate & Diversify the Trades

February 19, 2020 | 1 Mins Read

Mastering Engagement to Drive High-Performance Culture

February 19, 2020 | 1 Mins Read

Mastering Engagement to Drive High-Performance Culture

Don Rheem, author of Thrive By Design: The Neuroscience that Drives High-Performance Cultures, TEDx Speaker, and CEO of E3 Solutions, shares some interesting and actionable insight with Sarah on how to use science to gain impactful traction with employee engagement.

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Why Unisys Expanded Beyond SLAs to XLAs: Perspective to Consider for Escaping Service Complacency

Trust as a Change Catalyst: Why Psychological Safety Drives Better Results

Move Over Bob: A New Narrative to Re-Invigorate & Diversify the Trades

February 12, 2020 | 1 Mins Read

Getting Change Management Right

February 12, 2020 | 1 Mins Read

Getting Change Management Right

KONE’s Head of Service Transformation Change Management, Henrietta Haavisto, talks with Sarah about where companies commonly fall down with change management, how change management needs have changes as service has evolved, and provides tips for successful execution of change.

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Why Unisys Expanded Beyond SLAs to XLAs: Perspective to Consider for Escaping Service Complacency

Trust as a Change Catalyst: Why Psychological Safety Drives Better Results

Move Over Bob: A New Narrative to Re-Invigorate & Diversify the Trades

February 5, 2020 | 1 Mins Read

Adapting to the Evolution of Service

February 5, 2020 | 1 Mins Read

Adapting to the Evolution of Service

Sarah talks with Urban Hofstrom, Director - Accenture Products at Accenture Responsible for the Industry X.0 Service Practice, about how the pace of change in service is only increasing and what companies can do to adapt and succeed.

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Why Unisys Expanded Beyond SLAs to XLAs: Perspective to Consider for Escaping Service Complacency

Trust as a Change Catalyst: Why Psychological Safety Drives Better Results

Move Over Bob: A New Narrative to Re-Invigorate & Diversify the Trades

January 29, 2020 | 1 Mins Read

An Overlooked Aspect of Customer Engagement

January 29, 2020 | 1 Mins Read

An Overlooked Aspect of Customer Engagement

Sarah talks with Linda Formichelli, Founder and Creative Director of Hero’s Journey Content for some practical tips on how best to engage with your customers and prospects using content marketing.

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