Kevin Starr, North American Service Development Manager at ABB, joins Sarah for a conversation around Industrial Automation and how the education of today’s workforce must evolve while maintaining the core…
By Sarah Nicastro, Creator, Future of Field Service On Wednesday of last week, Amazon announced a new investment of nearly $1 billion over the next year in its frontline workforce.…
Sarah welcomes Norbert Schöfberger, Global Vice President of Infrastructure Services Sales at HPE, to discuss how the company is adapting to customer expectations and evolving its GTM. Sarah Nicastro: Welcome…
By Sarah Nicastro, Creator, Future of Field Service At last week’s Service Council Symposium in Chicago, much of the conversation centered around people. Whether discussing how to better attract and…
Sarah welcomes Darcy Gruttadaro, Director of the Center for Workplace Mental Health, part of the APA Foundation, for a discussion around the tie between burnout and mental health and for…
By Sarah Nicastro, Creator, Future of Field Service If you’ve been following Future of Field Service for any amount of time, hopefully you know I am passionate about the discussion…
Sarah talks with Berit Hallgren, Program Director at Tetra Pak, about lessons learned in her 30+ year career with the company on what it takes to achieve the strategic alignment,…
By Sarah Nicastro, Creator, Future of Field Service I recently talked with Scott Weller, Partner of Mossrake Group, after reading an article he’d written on LinkedIn that caught my eye.…
Sarah welcomes to the podcast, Carolyn Stern, emotional intelligence and leadership development expert and author of the forthcoming book, The Emotionally Strong Leader: An Inside-Out Journey to Transformational Leadership. Sarah…
Field Service Evangelist
Future of Field Service
Challenge The Present, Lead The Future
We hope you find Future of Field Service to be a valuable resource where you can gain knowledge and perspective to help you shape your service organization’s journey into the future. We strive to provide objective insight, success stories of field service business transformation, firsthand perspective from service leaders on foremost service topics, and analyst perspective on industry trends. We’re here for you, so don’t hesitate to offer feedback on what you’d like to see. Have thoughts or a cool story to tell? We’d love to talk with you! Email Sarah at sarah@