By Sarah Nicastro, Creator, Future of Field Service At Field Service Europe in Amsterdam last week, Jean-Claude Jobard, VP EMEA at Marmon Link, gave one of the most impassioned keynotes…
In a session from the Future of Field Service Live Tour in Austin, Sasha Ilyukhin, SVP of Customer Service Operations at Tetra Pak talks with Sarah about why and how…
By Sarah Nicastro, Creator, Future of Field Service We know that delivering excellence in the moment of service is crucial in achieving customer satisfaction, but what exactly goes into making…
Elizabeth Dixon, who previously led Strategy, Hospitality, and Service Design at Chic-fil-A Corporate and recently authored the book The Power of Customer Experience: Five Elements to Make an Impact, joins…
By Sarah Nicastro, Creator, Future of Field Service My lucky streak of relatively smooth travel this year ended last week with my trip to Austin to attend Field Service Connect.…
Sarah talks with Danielle Waterworth, VP- NA Dealer & Customer Solutions and Global Maintenance & Service Development at CNH Industrial about how the company is segmenting and evolving its service…
By Sarah Nicastro, Creator, Future of Field Service IFS recently published its State of Service 2022 Global Report, which surveyed 400 CIOs, COOs, VPs, and Directors of Operations, Field Service,…
Sarah talks with Tamika Fields, independent IT Services contract technician, about what she enjoys about being independent, what could make W2 roles more appealing to talent, and how companies…
By Sarah Nicastro, Creator, Future of Field Service This week’s podcast is a really interesting one – I am talking firsthand with an IT service technician who is an independent…
Field Service Evangelist
Future of Field Service
Challenge The Present, Lead The Future
We hope you find Future of Field Service to be a valuable resource where you can gain knowledge and perspective to help you shape your service organization’s journey into the future. We strive to provide objective insight, success stories of field service business transformation, firsthand perspective from service leaders on foremost service topics, and analyst perspective on industry trends. We’re here for you, so don’t hesitate to offer feedback on what you’d like to see. Have thoughts or a cool story to tell? We’d love to talk with you! Email Sarah at sarah@