Register now for the Future of Field Service Live Tour Paris | May 24th
In 2023 we’re back with another opportunity to hear the real-world perspectives of service leaders on a variety of timely topics, all moderated by Future of Field Service Creator and recently named Field Service Influencer for 2023, Sarah Nicastro.
Meet your Paris Speakers
Agenda
| 9:00 – 10:00 | Arrival and Networking |
| 10:00 – 10:15 | Sarah Nicastro, Future of Field Service Creator Introduction & State of the Industry |
| 10:15 – 10:45 | GEA’s Service Transformation: The Importance of Mindset, Customer Centricity, and Operational Efficiency Discussion with Sebastien Garric, Director Service Liquid and Powder Technologies France and Maghreb – GEA Group |
| 10:45 – 11:15 | How Schneider Electric is Reimaging the Role of the Field Technician for 2025, 2030 and Beyond Discussion with Ravichandra Kshirsagar, VP Digital Buildings & Global Commercial, Schneider Electric |
| 11:15 – 11:45 | The 5 Pillars of Transformation in Focus at Fnac/Darty Discussion with Marie Cobessi, Director, After-Sales Service Projects & Transformation, Fnac/Darty |
| 11:45 – 12:00 | Break |
| 12:00 – 13:00 | Workshops Preparing for the Future: How is the Role of the Frontline Worker Evolving & How Does that Impact Your Talent Strategy? Creating New Service Offerings with Customers at Heart |
| 13:00 – 14:00 | Lunch |
| 14:00 – 14:30 | Service Innovation: Exploring What Lies Between Immense Potential and Operational Realities Discussion with Jan van Veen, Founder & Managing Director of moreMomentum |
| 14:30 – 15:00 | Creating a Business and IT Partnership to Deliver Superior Customer and Employee Experiences Discussion with Emmanuelle Duchesne, Customer Service Director and Stéphane Dabas, IT Director, Culligan |
| 15:00 – 16:00 | Workshops Tactics for Fostering a Productive Relationship Between the Business and IT Change is Hard: Best Practices for Successful Service, Digital and Business Transformation |
| 16:00 | Summary and close |
| 16:00 – 17:00 | Cocktail hour and networking |
Register for the Event Now
Event Information
Location: WOOM Paris: 30 bis Rue de la Fontaine au Roi, 75011 Paris
Sessions: 10:00am – 16:00 pm followed by a cocktail hour
All day refreshments provided
Event will be in English
