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Future of Field Service Paris | May 24th

Future of Field Service Paris | May 24th

Register now for the Future of Field Service Live Tour Paris | May 24th

In 2023 we’re back with another opportunity to hear the real-world perspectives of service leaders on a variety of timely topics, all moderated by Future of Field Service Creator and recently named Field Service Influencer for 2023, Sarah Nicastro.


Meet your Paris Speakers


9:00 – 10:00 Arrival and Networking
10:00 – 10:15 Sarah Nicastro, Future of Field Service Creator Introduction & State of the Industry
10:15 – 10:45 GEA’s Service Transformation: The Importance of Mindset, Customer Centricity, and Operational Efficiency
Discussion with Sebastien Garric, Director Service Liquid and Powder Technologies France and Maghreb – GEA Group
10:45 – 11:15  How Schneider Electric is Reimaging the Role of the Field Technician for 2025, 2030 and Beyond
Discussion with Ravichandra Kshirsagar, VP Digital Buildings & Global Commercial, Schneider Electric
11:15 – 11:45 The 5 Pillars of Transformation in Focus at Fnac/Darty
Discussion with Marie Cobessi, Director, After-Sales Service Projects & Transformation, Fnac/Darty
11:45 – 12:00 Break
12:00 – 13:00 Workshops
Preparing for the Future: How is the Role of the Frontline Worker Evolving & How Does that Impact Your Talent Strategy?
Creating New Service Offerings with Customers at Heart
13:00 – 14:00  Lunch
14:00 – 14:30  Service Innovation: Exploring What Lies Between Immense Potential and Operational Realities
Discussion with Jan van Veen, Founder & Managing Director of moreMomentum
14:30 – 15:00 Creating a Business and IT Partnership to Deliver Superior Customer and Employee Experiences
Discussion with Emmanuelle Duchesne, Customer Service Director and Stéphane Dabas, IT Director, Culligan
15:00 – 16:00   Workshops
Tactics for Fostering a Productive Relationship Between the Business and IT
Change is Hard: Best Practices for Successful Service, Digital and Business Transformation
16:00 Summary and close
16:00 – 17:00 Cocktail hour and networking

Register for the Event Now

Event Information

Location: WOOM Paris: 30 bis Rue de la Fontaine au Roi, 75011 Paris
Sessions: 10:00am – 16:00 pm followed by a cocktail hour
All day refreshments provided
Event will be in English

Sarah Nicastro