In a session from the Future of Field Service Live Tour in Austin, Sasha Ilyukhin, SVP of Customer Service Operations at Tetra Pak talks with Sarah about why and how…
In a session from the London Live Tour, Sarah talks with Mike Gosling, IT Service Platforms Manager at Cubic Transportation Systems about the company’s successful transition to outcomes-based service with…
Bob Feiner, Senior VP of Dell Technologies Services, joins Sarah for a discussion around how the company has evolved its services approach and execution to improve the customer experience. Sarah…
By Sarah Nicastro, Creator, Future of Field Service When I talk with leaders about what stands in the way of achieving success with their service transformation, their business transformation, or…
By Sarah Nicastro, Creator, Future of Field Service Last weekend, along with 1,500-plus others, I landed in Miami for IFS Unleashed in South Beach. My suitcase included workout gear for…
Sarah welcomes Alec Anderson, Managing Director of Koolmill Systems, to talk about how his company is disrupting the rice milling industry – not only with its innovating rice milling machine,…
By Sarah Nicastro, Creator, Future of Field Service Coming up on this week’s podcast, I talk with the Managing Director of Koolmill Systems, Alec Anderson. Now, I learned a lot…
Kevin Starr, North American Service Development Manager at ABB, joins Sarah for a conversation around Industrial Automation and how the education of today’s workforce must evolve while maintaining the core…
By Sarah Nicastro, Creator, Future of Field Service On Wednesday of last week, Amazon announced a new investment of nearly $1 billion over the next year in its frontline workforce.…
Field Service Evangelist
Future of Field Service
Challenge The Present, Lead The Future
We hope you find Future of Field Service to be a valuable resource where you can gain knowledge and perspective to help you shape your service organization’s journey into the future. We strive to provide objective insight, success stories of field service business transformation, firsthand perspective from service leaders on foremost service topics, and analyst perspective on industry trends. We’re here for you, so don’t hesitate to offer feedback on what you’d like to see. Have thoughts or a cool story to tell? We’d love to talk with you! Email Sarah at sarah@