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3-minute video

What is Future of Field Service?

We provide leaders across industries and spanning geographies both information and inspiration on how to differentiate their businesses through service and lead through change. Through weekly articles and episodes of the UNSCRIPTED podcast, we prioritize conversations over clickbait, always, to provide a place you can come to learn how your peers are tackling today’s trends, challenges, and opportunities.

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June 30, 2025

What Does It Take to Thrive Vs. Merely Survive in the Experience Economy?

By Sarah Nicastro, Founder and Editor in Chief, Future of Field Service The Experience Economy was first published by B. Joseph Pine II and James H. Gilmore in 1999, describing the emergence of experiences as distinct economic offerings and the next step (beyond services) in the progression of economic value.…

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July 2, 2025

From IoT to GenAI and Beyond: Advice for Building Intelligent Connected Solutions

Episode 323 The Evolution of Connected Solutions: From IoT to Generative AI is reshaping how businesses deliver value through intelligent, connected equipment and services. In this episode of UNSCRIPTED, host Sarah Nicastro sits down with Amir Pasdar, Senior Manager for Intelligent Connected Solutions at Henny Penny and Intelligent Equipment Connected…

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Sarah Nicastro
Sarah Nicastro
Creator Of Future Of Field Service

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We pride ourselves on sharing the voice of the industry and are always looking for new voices to share. If you’re interested in collaborating with us through an article or the UNSCRIPTED podcast, or, just have a question, please email or direct message us on LinkedIn. We’d love to hear from you.

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