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Future of Field Service Live Tour | Minneapolis | June 15th

Future of Field Service Live Tour | Minneapolis | June 15th

Register now for the Future of Field Service Live Tour Minneapolis | June 15th

In 2023 we’re back with another opportunity to hear the real-world perspectives of service leaders on a variety of timely topics, all moderated by Future of Field Service Creator and recently named Field Service Influencer for 2023, Sarah Nicastro.


Meet your Minneapolis Speakers


8:30 – 9:00     Arrival and Networking
9:00 – 9:20 Sarah Nicastro, Future of Field Service Creator Introduction & State of the Industry
9:20 – 10:00 The Neuroscience of Change Management
Discussion with Dr. Elizabeth Moran, Neuro-Transformational Change Coach and Author of the book Forward: Leading Your Team Through Change
10:00 – 10:40 Lessons Learned in What Leads to Successful Digital Transformation
Discussion with Jorge Mejia, Director, Next-Gen Service Management at Tetra Pak
10:40 – 11:00 Break
11:10 – 12:00 Workshops
A) Change is Hard: Best Practices for Successful Leadership in Service, Digital and Business Transformation
B) Balancing Human Centricity and Business Objectives – How to Put People First in Practical Ways
12:00 – 13:00 Lunch
13:00 – 13:30 Promoting Customer Centricity and Service Differentiation While Balancing Business Realities
Discussion with Robb Origer, VP, Field Services at Sleep Number Corporation
13:30 – 14:00 Whirlpool’s Approach to Creating Field Service Differentiation Using Independent Service Providers
Discussion with Matt Ganus, Director of Home Services at Whirlpool Corporation
14:00 – 14:30 The Tenets of Scalable Service Success
Discussion with Gyner Ozgul, President and COO of Smart Care Equipment Solutions
14:30 -14:45 Break
14:45 – 15:45 Workshops
A) Differentiating Through Service: Are You Making the Most of Your Frontline Superheroes?
B) Creating Collaboration with Independent Service Contractors to Leverage Flexibility and Scalability Without Sacrificing CX
15:45 – 16:00 Summary and final discussion
16:00 – 17:00 Cocktail hour and networking

Register Now

Event Information

Located at Day Block Brewing Company, 1105 Washington Ave S, Minneapolis, MN 55415
9:00 am – 4:00 pm
Followed by a networking hour
All day refreshments provided

Sarah Nicastro