Register now for the Future of Field Service Live Tour Minneapolis | June 15th
In 2023 we’re back with another opportunity to hear the real-world perspectives of service leaders on a variety of timely topics, all moderated by Future of Field Service Creator and recently named Field Service Influencer for 2023, Sarah Nicastro.
Meet your Minneapolis Speakers
Agenda
| 8:30 – 9:00 | Arrival and Networking |
| 9:00 – 9:20 | Sarah Nicastro, Future of Field Service Creator Introduction & State of the Industry |
| 9:20 – 10:00 | The Neuroscience of Change Management Discussion with Dr. Elizabeth Moran, Neuro-Transformational Change Coach and Author of the book Forward: Leading Your Team Through Change |
| 10:00 – 10:40 | Lessons Learned in What Leads to Successful Digital Transformation Discussion with Jorge Mejia, Director, Next-Gen Service Management at Tetra Pak |
| 10:40 – 11:00 | Break |
| 11:10 – 12:00 | Workshops A) Change is Hard: Best Practices for Successful Leadership in Service, Digital and Business Transformation B) Balancing Human Centricity and Business Objectives – How to Put People First in Practical Ways |
| 12:00 – 13:00 | Lunch |
| 13:00 – 13:30 | Promoting Customer Centricity and Service Differentiation While Balancing Business Realities Discussion with Robb Origer, VP, Field Services at Sleep Number Corporation |
| 13:30 – 14:00 | Whirlpool’s Approach to Creating Field Service Differentiation Using Independent Service Providers Discussion with Matt Ganus, Director of Home Services at Whirlpool Corporation |
| 14:00 – 14:30 | The Tenets of Scalable Service Success Discussion with Gyner Ozgul, President and COO of Smart Care Equipment Solutions |
| 14:30 -14:45 | Break |
| 14:45 – 15:45 | Workshops A) Differentiating Through Service: Are You Making the Most of Your Frontline Superheroes? B) Creating Collaboration with Independent Service Contractors to Leverage Flexibility and Scalability Without Sacrificing CX |
| 15:45 – 16:00 | Summary and final discussion |
| 16:00 – 17:00 | Cocktail hour and networking |
Register Now
Event Information
Located at Day Block Brewing Company, 1105 Washington Ave S, Minneapolis, MN 55415
9:00 am – 4:00 pm
Followed by a networking hour
All day refreshments provided
