Future of Field Service Live 2026

If you haven’t experienced a Future of Field Service Live event – you want to! While each location varies in its unique setting and individual agenda, every event offers insight from fellow service leaders on the topics that matter most, interactive workshops that spark thought and prompt action, and a the ability to make new, lasting connections. Invest a day away from the norm to hear fresh perspectives, expand your thinking, and grow your network.

NYC – June 2nd

Venue: Glasshouse Chelsea

Preliminary Agenda:

9-9:30AM – Arrivals, Coffee & Networking

Grab a coffee & pastry, settle in, say hello to someone new, and get ready for an action-packed and insight-filled day!

9:30-10 – Welcome Keynote: Sarah Nicastro – 3 Fundamental Shifts Underway That Will Redefine Service

Sarah Nicastro, Founder, Future of Field Service and Host of the UNSCRIPTED podcast will kick things off with warm welcome in a session that draws on the insights gleaned from her frequent conversations with service leaders across the globe. More than 360 podcast discussions on record, and countless others off, result in a macro perspective on the seismic shifts redefining service and forging the future. Sarah will share, in a relatable and informative way, the areas she feels deserve the most attention and effort for service leaders who want to win in an era where the existing playbook no longer applies.

10-10:30 – Guest Keynote: Sarah Aviram – The Remotivation Method: Lead Change from the Inside Out

In today’s business environment, the pace of change driven by everything from reorganizations and market shifts to technological disruptions and talent challenges can feel suffocating – for leaders and teams alike.

And yet, most change management initiatives fall short.

In this compelling keynote, you’ll hear from a leader who set out on a unique research quest to explore the future of work by living and working in 12 countries in 12 months.

Sarah Aviram is a former Fortune 500 HR leader turned TEDx and international keynote speaker. She has authored two books, has been featured in Forbes and BBC, and has worked with organizations like Google and American Express.

Across cultures, environments, and constant change, Sarah noticed an undeniable pattern: The people who navigated change best weren’t the ones with the best plans, but the ones most connected to themselves.

Drawing from her own leadership experience, psychological research, and the real-world observations from her travels, Sarah reveals why we often overestimate the emotional impact a big change will have and underestimate our power to create internal alignment. She’ll share her Remotivation Method—a practical framework for activating the six core drivers that fuel clarity and commitment during times of change. Whether you’re leading an organizational restructuring, managing a career transition, or guiding your team through industry disruption, you’ll leave with practical tools to transform uncertainty into clarity and convert hesitation into commitment.

10:30-11:15 – Interview: Natalia Shuman, President & CEO, MISTRAS Group – Aligning Strategy & Execution at Scale to Deliver Award-Winning Customer Outcomes

Fresh off being named Frost & Sullivan’s 2026 Global NDT Field Inspection Services Company of the Year for excellence in operational efficiency, technical differentiation, service quality, and strategic diversification, MISTRAS Group President & CEO Natalia Shuman joins us to unpack what’s really behind that recognition—and what it signals for the future of services.

MISTRAS Group has been awarded for setting a high standard in competitive strategy, execution, and market responsiveness. By integrating advanced field inspection services with proprietary technologies and software platforms, the company is capturing and activating data to provide real-time insight and forward-looking decision support across critical infrastructure – elevating field service from a functional necessity to a strategic capability.

In this candid interview, Natalia will shed light on where MISTRAS Group has found success in driving tangible results at scale and offer actionable insight for leaders across industries who are working to balance efficiency, differentiation, and digital transformation without losing sight of the human aspect that makes service special.

11:15-12 – Interview: TBC

12-1:15 – Lunch

1:15-2:15 – Workshop – Service Growth Through Superhero Technicians: Unlocking the Revenue Power of Your Frontline

Field service organizations are under increasing pressure to drive growth amid rising complexity—more sophisticated buyers, tighter competition, and evolving customer expectations. At the same time, many companies are sitting on an underutilized asset with direct influence on revenue: their frontline technicians.

Drawing on insights from joint research by Simon-Kucher and Future of Field Service, this interactive workshop explores how leading organizations are enabling their technicians as revenue drivers. In this session led by Dave Clement, Partner at Simon-Kucher, and Eric Flato, Senior Director at Simon-Kucher, we’ll combine research-backed insights with hands-on collaboration to help you rethink how value is created—and captured—at the frontline.

What to expect:

• Context setting: Key findings on how companies view the potential for service growth and the biggest challenges standing in its way
• Peer exchange: Learn how others are approaching technician enablement, from tools and training to incentives and process design
• Action-oriented solutioning: We’ll share and co-create a collection of practical tactics & tools that better enable technicians to identify, influence, and capture revenue in the moment

You’ll leave with a fresh perspective on how to unlock the “superhero” potential of your technicians—and a set of tactics and tools you can put to work for your organization immediately.

2:15-2:30 – Quick Break & Transition

2:30-3:30 – Think Tank: Avoiding AI’s Biggest Myths & Missteps

AI gets plenty of buzz, but where is it driving real business value? In this Think Tank, we’ll cut through the noise to get to the actionable information. Nick Vandivere, Chief Innovation Officer for IFS Nexus Black will lend his expert perspective, grounded in his belief that  “if you can genuinely focus on empowering end users, the conversation is less about technology or innovation and more about the creation of very real business value—in a sense, to understand ‘what is the thing that I can do today that I could not do yesterday?’”

What to expect:

• A frank discussion around the realities of digital sophistication in field service – today and in the coming 1-3 years
• Discover the three myths holding organizations back from technological maturation that is crucial for maintaining relevance
• Learn the three most common missteps in AI adoption & the best practices that actually work
• Hear from your peers in the audience to understand where they’re at on this journey – good, bad, and challenging

We’ll save time for an ask-Nick-anything where you can glean insight on your burning questions around digital modernization, AI, change management, and beyond.

3:30-4 –Summary Session

Left with any burning questions after the day’s sessions? Ask away! We’ll close with Q&A, key takeaways, and info on how to stay connected.

4-6 – Networking, Beverages & Bites

Chat with old friends; make some new! Talk with the day’s speakers, meet your fellow attendees, discuss the insights of the day. The format is casual – this is your opportunity to soak in the knowledge in the room (and some incredible views).

London – September 24th

Details, agenda, and registration for the London event will be released after the NYC event on June 2nd. For now, please be sure to save the date! If you have questions in the meantime, please reach out to hello@futureoffieldservice.com.