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Because I’ll never pass up an opportunity to write a truly strange article, and I unironically love Halloween, let’s talk about Ghostbusters. I’m actually surprised that I hadn’t thought of ghostbusters previously when working my way through pop culture references. It is arguably the most field service-oriented film franchise of the last 40 years.  For the uninitiated, the premise is shockingly simple: The Ghostbusters are ghost exterminators.  So let’s consider Ghostbusters in the context of…

Lou DeLoreto, Vice President, Safety & Sustainability- North America, Bureau Veritas talks with Sarah about the company’s focus on improving sustainability, both in achieving its own objectives and also by helping customers with their sustainability goals.   Sarah Nicastro: Welcome to the Future of Field Service podcast. I’m your host, Sarah Nicastro. Today, we are going to be talking about how Bureau Veritas is focused on building a sustainable future. I feel like I’m going…

It isn’t my nature to do much reflecting – I am more the type who quickly moves on to the next thing, usually at lightning speed. My husband always jokingly asks me if we’ll ever take just one year off of doing “major” things (he knows that, with me, the answer is no). There are a lot of reasons why this is my norm, but this isn’t that type of self-reflection piece.  On October 15th,…

This is part of an ongoing series of articles about the current State of Service going into 2022, along with the contributing elements that have and will continue to impact the industry in the years ahead. Read this to get caught up: The State of Service The Post-COVID Service Technology Stack The State of Field Service Management Software The State of Connected Assets The State of the Service Workforce The State of Small Business Service…

Lauren Winans, CEO and Principal Consultant and Next Level Benefits, talks with Sarah about ways to modernize the perception, creation, and articulation of an employee value proposition to improve success with recruiting, hiring, and retention. Sarah Nicastro: Welcome to the Future of Field Service podcast. I’m your host, Sarah Nicastro. Before we get started, I do want to apologize in advance. If anyone hears any background noise. My kitchen is being remodeled and in the…

The discussion around sustainability is increasing in urgency based on a variety of factors – the observance of environmental necessity, regulatory pressures to force progress toward a more sustainable future, and the impact on certain business models and processes that don’t align with sustainable standards. It’s a conversation about more than just the environment, though

This is part of an ongoing series of articles about the current State of Service going into 2022, along with the contributing elements that have and will continue to impact the industry in the years ahead. Read this to get caught up: The State of Service The Post-COVID Service Technology Stack The State of Field Service Management Software The State of Connected Assets The State of the Service Workforce More than anyone else, small businesses…

Sarah is joined by Jason Pelz, VP Sustainability Americas at Tetra Pak, and Sasha Ilyukhin, VP Services Solutions at Tetra Pak for a discussion around the company’s leadership position in its own sustainability efforts as well as the opportunity it sees for growth in offering services related to sustainability. Sarah Nicastro: Welcome to the Future of Field Service podcast. I’m your host, Sarah Nicastro. Today, we are going to be talking with Tetra Pak and…

When I interview someone and ask, “what would you say the secret to your success is?” The most common answer is the people. When I ask someone, “what is the biggest challenge you’ve faced?” The most common answer is the people. Our success and failure in service, while spurred by strategy and enabled by technology, lies with our people. As such, many leaders are focusing more on soft skills than ever before. But what if…

I’ve spoken about my grandfather here before, and his passive enjoyment for (and frustration with) technology, among other things. I have not, however, previously discussed how my grandfather sends documents via e-mail. When someone requests a document of my grandfather—be it a Word document, PDF, picture, or series of pictures, he goes through the following set of steps: He prints the document He scans the printout into his scanner program He attaches the scanned images…