Register now for the Future of Field Service Live Tour Birmingham | May 17th
In 2023 we’re back with another opportunity to hear the real-world perspectives of service leaders on a variety of timely topics, all moderated by Future of Field Service Creator and recently named Field Service Influencer for 2023, Sarah Nicastro.
Meet your Birmingham Speakers
Agenda
| 8:30 – 9:00 | Arrival and Networking |
| 9:00 – 9:20 | Sarah Nicastro, Future of Field Service Creator Introduction & State of the Industry |
| 9:20 – 10:00 | The As-a-Service Trifecta: How the Business Model Benefits Companies, Customers, and the Environment Discussion with Alec Anderson, Managing Director of Koolmill and Dr. Parikshit Naik, Servitization Evangelist, the Advanced Services Group of Aston Business School |
| 10:00 – 10:40 | The Role of Automation in Enabling Service Growth Despite Talent Scarcity Discussion with Adam Barrett, Operations Director at Mitie Fire & Security Systems |
| 10:40 – 11:00 | Break |
| 11:10 – 12:00 | Workshops A) How to Create a Company Culture and Employee Experience that Will Not Only Retain but Motivate Talent B) Overcoming the Most Common Challenges in the Advanced Services Journey |
| 12:00 – 13:00 | Lunch |
| 13:00 – 13:30 | The Formula for Modern Service Leadership that Yields Results Discussion with Venkata Reddy Mukku, Vice President Worldwide Service & Support Organisation, Bruker Nano Surfaces & Metrology |
| 13:30 – 14:00 | Konica Minolta’s Remote by Default Mission (and Plan of Attack) Discussion with Ged Cranny, Sr. Consultant, Konica Minolta Business Solutions Europe |
| 14:00 – 14:30 | Tackling the Complexities of Change Management Discussion with Adam Rodda, Business and Market Intelligence Manager at Bosch Home Comfort Group and Russell Masters, Head of Digital Transformation at Amey |
| 14:30 -14:45 | Break |
| 14:45 – 15:45 | Workshops A)The Pros, Cons and Hurdles of Remote-First Service Delivery B)Change is Hard: Best Practices for Successful Service, Digital and Business Transformation |
| 15:45 – 16:00 | Summary and final discussion |
| 16:00 – 17:00 | Cocktail hour and networking |
Register for the event now
The Event
- Located at the exclusive Compound, Birmingham
- All day refreshments provided
- Event to run 9:00am – 4:00pm
- Followed by a networking hour
- For questions email hello@futureoffieldservice.com
