About Us - Future of Field Service

What Will You Find at Future of Field Service?

Interested in the latest technology trends? We’ve got you. Wanting to evolve as a leader? You’re not alone. Creating a strategy for how to innovate service? We can help.

We cover a wide range of topics, including digital transformation and technology trends; service strategy, evolution, and revenue growth; customer experience and satisfaction; recruiting, hiring, and retention; employee enablement and engagement; data mastery and business intelligence; leadership styles and tips; change management and communication; and honestly so much more.

What makes our approach unique is that we explore these topics by prioritizing what those “walking the talk” find most important to discuss. We don’t have a premeditated editorial calendar we seek to fill, and we don’t have advertisers to appease. So, when you read one of our articles or listen to our UNSCRIPTED podcast (new every Wednesday), you’ll be guaranteed authenticity and real-world experiences.

The best way for you to stay up to date is through our newsletter, the INSIDER, and be sure to follow us on LinkedIn. Finally, if you have a story to tell or a topic to discuss, we would love to hear from you!

LinkedIn Email

Meet the Team

Sarah Nicastro – Creator, Editor in Chief & Host of the UNSCRIPTED podcast

Sarah is the driving force behind Future of Field Service and the UNSCRIPTED podcast. Through insightful articles and engaging interviews with industry giants, Sarah distils real-world perspectives into actionable insights. Renowned as a global keynote speaker, she inspires audiences to navigate modern business complexities and drive transformative change. With a unique combination of community-sourced best practices and her own thought leadership, Sarah empowers service leaders to embrace innovation and chart their course toward sustainable success.

Sarah lives in Erie, Pennsylvania with her husband Eric; two sons, Evan and Ellis; and two cats, Atticus and Popcorn. To decompress, she likes to visit Lake Erie and search for beach glass. She’s an avid reader, a die-hard fan of hip-hop, is obsessed with ice cream, and Pelotons daily.

Email Sarah Here Connect With Sarah on LinkedIn Here

Charlotte Wylde – Director of Marketing & Events

Charlotte leads strategic marketing for Future of Field Service, shaping how the platform shows up digitally and connects with its global community. She works to grow reach, visibility, and impact, while supporting meaningful, real-world conversations for service leaders.

Charlotte’s work spans digital experiences, social media, and community building efforts. She leads the planning, promotion, and execution of key initiatives, including Future of Field Service Live events and the annual Stand Out 50 Leadership Awards. With experience building lasting brands through thoughtful content, Charlotte is passionate about creating work that connects, resonates, and reflects real-world experience.

Based in the UK, Charlotte lives with her husband and their Weimaraner, Boo. She enjoys spending time with family and friends, staying active through CrossFit and Olympic lifting, and getting outdoors for long walks and new adventures. Though she’s just as happy unwinding at home with a good book and a cup of tea on the sofa!

If you have feedback or would like to be part of Future of Field Service content or events, Charlotte would love to hear from you.

Email Charlotte Here

Don’t Be Fooled By Our Name - Future of Field Service Reaches Far Beyond The Field.

Don’t Be Fooled By Our Name - Future of Field Service Reaches Far Beyond The Field.

What Will You Find at Future of Field Service?

Meet the Team