FREE TO ATTEND: The Future of Field Service Live Tour
In 2023, we are back to give business leaders another opportunity to hear the real-world perspectives of local service leaders on a variety of timely topics, all moderated by Future of Field Service Creator and recently named Field Service Influencer for 2023, Sarah Nicastro.
Agenda
| 9:00 – 10:00 | Arrival and Networking |
| 10:00 – 10:30 | Sarah Nicastro, Future of Field Service Creator Introduction & State of the Industry |
| 10:30 – 11:00 | An Inside Look at Vattenfall Customer Service’s Prize-Winning People First Strategy |
| A conversation with Caroline Häggström Marklund, Managing Director and VP Customer Services Nordic at Vattenfall | |
| 11:00 – 11:45 | A Service Transformation Deep Dive with Electrolux |
| Panel discussion with Electrolux: Kristoffer Brun, Service Operations Product Manager, Anna Mezzanotte, Service Operations Product Domain Expert and Peter Sandkvist, Transformation Manager | |
| 11:45-11:55 | Break |
| 11:55—12:30 | Workshops:
Discussing Change Management vs. Change Leadership Service Transformation for the Modern Era |
| 12:30 – 13:30 | Lunch |
| 13:30 – 14:00 | How KONE is Forging the Future of Service |
| Discussion with Hannele Peltonen, Head of Field Service Transformation at KONE | |
| 14:00 – 14:30 | Coromatic Takes Service from Aftermarket Afterthought to Business Growth Engine |
| Discussion with Henrik Wahl, Business Area Manager, Services at Coromatic | |
| 14:30 – 15:00 | Building Competence in Service – Today and Into the Future – From the Frontlines to the Leadership Levels |
| Discussion with Ann Sørensen, Global Competence Development Manager, Alfa Laval | |
| 15:00 – 15:10 | Break |
| 3:10 – 3:45
|
Workshops
Attracting, Retaining, and Building Competence Among Talent Service Transformation for the Modern Era – hosted by Electrolux |
| 3:45 – 16:00 | Summary and Discussion |
Sign up now and don't miss the opportunity to connect with your local service community on today's challenges as well as real life solutions
Event Information
FREE TO ATTEND EVENT
Location: Downtown Camper by Scandic, Brunkebergstorg 9, 111 51 Stockholm, Sweden
Event Timings: 10:00am – 5:00pm
All day food and beverage provided
Event will be in English
