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December 19, 2022 | 3 Mins Read

The Future of Field Service Year in Review

December 19, 2022 | 3 Mins Read

The Future of Field Service Year in Review


By Sarah Nicastro, Creator, Future of Field Service

I’m still reconciling the reality that 2022 is drawing to a close, but here I am writing a Year in Review summary. This year has been a whirlwind with a flurry of activity that, after years of Covid-induced slow down, brought both overwhelm at times and immense fulfillment. When I reflect on the year I feel immense gratitude for the opportunity to reconnect and re-engage with so many of you in so many different ways. My interactions throughout 2022 have shown me how the challenges we’ve faced the last couple of years have only drawn the service community closer together. 

To summarize some of the highlights, I must begin with the first-ever Future of Field Service Global Live Tour! When Future of Field Service was first created, I had dreams of evolving the content platform into a basis for connection and community, and this year those visions came to life. In our first tour, we visited five wonderful countries and in each location were joined by industry-leading expert speakers and highly engaged attendees. The events featured podcast-style interviews and a lot of interactive discussions, and the feedback was overwhelmingly positive – it reinforced for me the value that exists in coming together across industries to discuss common challenges, trends, and share not only information but inspiration. Across the five cities we had 20 speakers and more than 150 attendees. If you weren’t able to join this year’s Live Tour, you can find summary insights here – and stay tuned for exciting information to come soon on the 2023 Tour!

In-Person, Audio, Online and Everything In Between

In addition to hosting our own events, Future of Field Service had a presence at many other industry events including Field Service Palm Springs, Field Service Hilton Head, The Service Council Symposium, IFS UNLEASHED, Field Service Connect Austin, and Field Service Europe. The ability to spend time with so many people within our community, in person, this year was really a joy – and I think that feeling was shared among those who attended these events. While there are still challenges to face, the overall energy among attendees at these events was positive and there is much shared excitement about the potential that exists in service.

When we weren’t traveling, we kept the content flowing with more than 50 articles and 51 new podcasts. Here are some really cool stats according to Spotify’s “Wrapped” review for the Future of Field Service podcast:

  • 1,503 minutes of new content
  • 40% more listeners and 28% more followers in 2022
  • Listeners across 37 countries with the top five being the United States, Sweden, the Philippines, Germany, and Spain
  • Among the top 15% most followed podcasts
  • Among the top 15% most shared podcasts globally

Last week I shared my Top 10 Episodes of 2022, which is always a challenge because there are so many great interviews to choose from. If you missed that recap, it’s worth having a look – the topics featured vary from leadership and sustainability to labor and predictive service. You can find the list here.