November 2022 | Future of Field Service
Customer Experience

Prioritizing Human Centricity in Service

In a session from the Future of Field Service Live Tour in Austin, Sasha Ilyukhin, SVP of Customer Service Operations at Tetra Pak talks with Sarah about why and how the company is putting more emphasis on human centricity in its service operations. Sarah Nicastro: Welcome to the Future of Field Service Podcast. I’m your host, Sarah Nicastro. Today’s podcast is a session from the Austin stop of the Future of Field Service Live Tour.…