As I’ve traveled from city to city on the Future of Field Service Live Tour, there are some central themes that have surfaced in nearly every conversation. One of them is the need to focus more on employee engagement and experience, including: Evolving how we train, upskill, and continually improve Putting more focus on diversity, equity, and inclusion Incorporating more empathy and human centricity into our leadership Prioritizing the need to listen more to employees’…
