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September 2021

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Sarah Nicastro: Welcome to the Future of Field Service podcast. I’m your host, Sarah Nicastro. I’m joined today by Darren Roos, CEO of IFS, to talk about all things service and reflect a bit on the most recent iteration of the Gartner Magic Quadrant for Field Service Management. Darren, welcome back to the podcast. Darren Roos: Thank you, Sarah. Thanks for having me again. Sarah Nicastro: Yes. Thanks for being here. It’s been another exciting…

Let me start by admitting a few things. I’ve been struggling lately – not every day, but a good amount of the time. I feel overwhelmed by inputs and decisions and stresses and underwhelmed at my options for turning any of it “off.” I feel a bit numb, almost like I’m watching myself do all of these things from a distance. Don’t get me wrong, I am not unhappy – I love my family, I…

This is part of an ongoing series of articles about the current State of Service going into 2022, along with the contributing elements that have and will continue to impact the industry in the years ahead. Read this to get caught up: The State of Service The Post-COVID Service Technology Stack The State of Field Service Management Software The State of Connected Assets The service workforce has been a fraught topic since years before the…

Sarah Nicastro: Welcome, to The Future of Field Service podcast. I’m your host Sarah Nicastro. Today, we are going to be taking a look into Bureau Veritas’s take charge approach to the future of work. I feel like every second or third headline you read in the news today is talking about what the future of work is going to look like and it’s a conversation that is top of mind for many of our…

Last week I boarded a flight to Chicago for my first in-person conference in more than 18 months. When I walked into the Smarter Services Symposium at the Loew’s Hotel, it was quite honestly surreal at first. Greeting others with masks and the uncertainty of whether or not to shake hands or bump elbows felt awkward and almost had me wishing for the home-office comfort zone of my leggings and Teams meetings. Almost. It didn’t…

Russell Masters, Director of IT and Analytics at DHU, a provider to the UK National Health Service, who formerly spent significant time at Rolls-Royce involved in digital innovation efforts, talks with Sarah about the call for leaders to become more digitally adept. They discuss what this does and doesn’t mean, some of the key changes necessary, and what the future holds for leaders in the digital age. Sarah Nicastro: Welcome to the Future of Field…

I wrote an article not long ago on the need to build your digital “dream team,” but what exactly is the responsibility of leaders in our digital age? I spoke with Russell Masters, director of IT and analytics at DHU, a provider to the UK National Health Service, for this week’s podcast about the degree to which all leaders must develop digital capabilities. Does everyone need to be a digital expert? No, but all leaders…

This is part of an ongoing series of articles about the current State of Service going into 2022, along with the contributing elements that have and will continue to impact the industry in the years ahead. Read this to get caught up: The State of Service The Post-COVID Service Technology Stack The State of Field Service Management Software A few years back at Field Service USA, a group of service professionals were discussing how comparatively…

Sarah welcomes back to the podcast Dr. Andreas Schroeder, Digital Lead of the Advanced Services Group, for a discussion around how Servitization and sustainability are inextricably linked and what that means for the future of businesses differentiating through service. Note: As referenced in this discussion, you can view the agenda and register for Servitization Live at https://www.servitizationlive.com/. Sarah Nicastro: Welcome to the Future of Field Service podcast. I’m your host, Sarah Nicastro. Today we’re going to be…

On this week’s podcast, I welcome Dr. Andreas Schroeder, Digital Lead of The Advanced Services Group at Aston Business School back to discuss the ways in which Servitization and sustainability are linked. The Advanced Services Group is preparing for its Servitization Live event, which runs October 4-6 in a hybrid format, and sustainability is one of the major themes being covered. According to Dr. Schroeder, sustainability and Servitization are closely linked and companies with interest…