To celebrate the end of a unique and challenging year, Sarah is joined by podcast producer and fellow website contributor Tom Paquin to discuss their favorite conversations and lessons from the past year.

Guests include:

• Jamie Beck, Sr. VP of Field Operations at Peloton
• Roel Rentmeesters, Director of Global Customer Service at Munters
• Sae Kwon, VP of Customer Experience at Cisco
• Henrietta Haavisto, Head of Service Transformation Change Management at KONE
• Tim Baines of Aston’s Advanced Services Group at Aston Business School