×

July 24, 2019 | 1 Mins Read

Is NPS Overrated?

July 24, 2019 | 1 Mins Read

Is NPS Overrated?

Share

Stacy Sherman, Director of Customer Experience and Employee Engagement at Schindler Elevator, joins Sarah in a discussion around whether NPS is an overrated metric for measuring success with customer experience efforts.

Click here to read more from Stacy on the Future of Field Service.