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3-minute video

What is Future of Field Service?

We provide leaders across industries and spanning geographies both information and inspiration on how to differentiate their businesses through service and lead through change. Through weekly articles and episodes of the UNSCRIPTED podcast, we prioritize conversations over clickbait, always, to provide a place you can come to learn how your peers are tackling today’s trends, challenges, and opportunities.

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June 2, 2025

How Alcon is Strategically Approaching AI in Field Service (and Beyond)

By Sarah Nicastro, Founder and Editor-in-Chief, Future of Field Service In a recent podcast, Kenny Brown, the Senior Director of Global Surgical and Vision Care Franchise Business Technology at Alcon, shared the story of Alcon’s service overhaul. This journey was one that included the transition from viewing service as a…

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May 28, 2025

Alcon’s Service Overhaul – And What Comes Next

Episode 318 A transformative service overhaul at Alcon demonstrates how shifting from a cost-center mindset to viewing service as a strategic lever can revolutionize business operations and customer experience.In this episode of UNSCRIPTED, host Sarah Nicastro speaks with Kenny Brown, Senior Director of Global Surgical and Vision Care Franchise Business…

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Sarah Nicastro
Sarah Nicastro
Creator Of Future Of Field Service

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We pride ourselves on sharing the voice of the industry and are always looking for new voices to share. If you’re interested in collaborating with us through an article or the UNSCRIPTED podcast, or, just have a question, please email or direct message us on LinkedIn. We’d love to hear from you.

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