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3-minute video

What is Future of Field Service?

We provide leaders across industries and spanning geographies both information and inspiration on how to differentiate their businesses through service and lead through change. Through weekly articles and episodes of the UNSCRIPTED podcast, we prioritize conversations over clickbait, always, to provide a place you can come to learn how your peers are tackling today’s trends, challenges, and opportunities.

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June 23, 2025

Automation vs. Autonomy: 4 Ways to Ease Concerns Around AI in Field Service

By Sarah Nicastro, Founder and Editor in Chief, Future of Field Service At our recent Future of Field Service Meet-Up in Nashville, a question was raised about how service leaders balance the mandate to increase automation with the employees’ desire to maintain autonomy. I think this is a point that…

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June 25, 2025

Are XLAs the Key Metric You’re Missing? Part Two

Episode 322 In this episode of UNSCRIPTED, host Sarah Nicastro welcomes Alan Nance, a strategic technology leader and pioneer of XLAs (Experience Level Agreements), recognized for his transformative work in digital experience management. As an inductee into the ITSM Hall of Fame and HDI Top 25 thought leader, Alan brings…

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Sarah Nicastro
Sarah Nicastro
Creator Of Future Of Field Service

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