Stockholm FoFS | Future of Field Service

Register Now for the Future of Field Service Live Tour: Stockholm Event

Future of Field Service is hosting its first-ever global live tour, and on May 24th we will be at our fourth stop, in Stockholm. This event is an opportunity to step away from the daily chaos, to connect with like-minded individuals, to hear the real-world perspectives of local leaders on a variety of timely topics, and – last, but not least – to have some fun!


10:00 – 10:15: Welcome, Introduction, State of the Industry

Hosted by Sarah Nicastro

10:15 - 11:00: Dan Toma | How to Measure Digital Transformation Success

Keynote Discussion with Dan Toma, Author Innovation Accounting & The Corporate Startup: How to Measure Digital Transformation Success

Overview: Dan Toma is the Author of Innovation Accounting and The Corporate Startup, as well as a contributor to The Future Shapers, a working group member of the World Economic Forum, and the co-founder of innovation advisory firm OUTCOME. Dan joins Sarah to discuss the ins and outs of measuring Digital Transformation, which we know is a journey versus a destination.

Dan gives insight into early-stage failure patterns, KPIs that actually work for Digital Transformation, and best practices for success. He’ll answer your questions as well!

11:00 – 11:30: Electrolux | Orchestrating the People, Process, and Technology Elements of Customer Centric Innovation

Discussion with Rafael Nogueira, Head of Consumer Solutions and Kristoffer Brun, Service Operations Product Manager at Electrolux

Rafael and Kristoffer join Sarah to share the journey Electrolux is on to embrace customer-centric innovation. From organizational structure to digital transformation to change management, they lend insight on the various elements that all must come together to create success in modernizing to meet customer expectations.

11:30 – 11:40: Tea and Coffee Break

11:40 – 12:20: Cimcorp | The Need to Modernize Your IT Approach

Overview: According to Pekka Nurmi, Director of Corporate IT at Cimcorp, it is critical to modernize your IT approach to focus on working smarter rather than harder. Cimcorp is a global supplier of intralogistics automation with systems used within manufacturing and distribution centers in over 40 countries across six continents. In this session, Pekka will share here the five areas of focus in which Cimcorp is working smarter versus harder to modernize its approach.

12:15-13:15: Lunch and Networking

13:15 – 13:45: Sales Ladder Podcast | Selling Service Successfully

Conversation with Thomas Igou, Host of the Sales Ladder Podcast: Selling Service Successfully 

Overview: Thomas Igou, host of the Sales Ladder Podcast and former Production Director at Copperberg, joins for a chat around how the trends of subscription models and Servitization are driving companies to reflect on their sales models and tactics. 

How do you develop and articulate a compelling value proposition that meets today’s customer expectations? How does your go-to-market strategy need to evolve? What upskilling, reskilling, or new talent do you need to support the blending of the sales and service worlds? We’ll discuss all this and more. 

13:45 – 14:15: Discussion with Berit Hallgren, Program Director at Tetra Pak

Discussion with Berit Hallgren, Program Director at Tetra Pak: Driving Service Transformation Success

Description: Berit will talk with Sarah about Tetra Pak’s current service transformation initiative and discuss what she feels is key for success. From identification of the opportunity and alignment of stakeholders to governance and change management, Berit will discuss what is necessary to keep a large global transformation project on track.

14:15 – 14:45: Discussion with Roel Rentmeesters, Vice President of Services at Munters

Overview Coming Soon!

14:45 – 15:15: Summary Discussion and Key Takeaways

All speakers join Sarah for an open-forum panel discussion that attendees will be invited to participate in. The speakers will recap some of the key points of the day, offer final words of wisdom, and you will be welcomed to ask any additional questions you have as well as weigh in with your own thoughts.  

15:15 – 17:00: Happy Hour

Let’s take the opportunity we’ve all truly missed to network, socialize, and share in some food and drinks!  

Location and Timing

Venue: Fotografiska

Address: Fotografiska, Stadsgårdshamnen 22 116 45 Stockholm, Sweden

Timings: 10:00-18:00pm

Important Information

Language: The event will be in predominantly English

Refreshments: Food and drinks will be provided

Access: Walk east from Slussen along Stadsgårdshamnen toward the cruise ferry terminal. Alternatively, take one of the hop-on-hop-off boats that travel between Gamla Stan, Nybroviken, Djurgården, Skeppsholmen, and Södermalm, stopping at Fotografiska

Register for the Event Below