Doors open from 13:40

Hosted by Sarah Nicastro

Discussion with Jean de Kergorlay, Digital Buildings Services Director – Europe at Schneider Electric: The Future of Service Depends on Putting People First

Overview: Jean, who has been with Schneider Electric for 34 years, has a unique perspective on how service has evolved as a part of business differentiation and strategy. While he fully recognizes the value and immense potential of digital, his opinion is that the future of our industry depends on our people. Jean will speak to:

1. 1. The criticality of making your people #1 (and what this looks like)
   2. Creating customer intimacy to shape your value proposition and strategy
   3. Driving acceptance of the sophisticated technologies that exist to help us

Discussion with Roel Rentmeesters, Vice President of Services at Munters: Meeting Today’s Service Needs While Setting the Stage for Servitization Success 

Overview: Munters recognizes the need to Servitize its business, but also realizes such an endeavor must be handled pragmatically. Roel is working to modernize the identity of the global manufacturer from a business that differentiates on its products to one that offers outcomes and is considering the role its people, processes, and technologies play in achieving success.  

Hear Roel’s vision for Servitization, how he balances short-term objectives and innovation, and how he is incorporating service changes made to accommodate COVID restrictions into his long-term strategy. 

Refreshments provided

Discussion with Jean Claude Jobard, Vice President EMEA, Marmon Link at Marmon Foodservice Technologies: Consider Today How to Prepare for the Field Service of 2025 (and Beyond)

Overview: Having recently transitioning from Sidel, where Jean Claude was responsible for four product lines (Maintenance Services, Customer Training, Performance Services, Field Service and Technical Support) that generate €100m sales per year as well as for the coordination of field service resources globally, he’s taken on the role of VP EMEA, Marmon Link at Marmon Foodservice Technologies. Well-versed on today’s landscape, Jean Claude’s focus is on the reality that the pace of change is only increasing, and leaders need to become more adept at anticipating what comes next.

Conversation with Laurent Mellah, Service Management Consultant, Trainer and Speaker and CEO of SERVICE&SENS: The Necessity of Service Business Model Transformation 

Overview: Laurent works with a variety of organizations looking to transform service and better use it as a differentiator and, as such, his perspective is well-informed, and he’s had a front-row seat to plenty of missteps that you want to avoid.  

Laurent shares his perspective on why service business models must evolve, the biggest challenges of this transformation, the key traits of those experiencing success, and considerations for everything from customer relationships to technology to the skillsets of your frontline workforce.  

All speakers join Sarah for an open-forum panel discussion that attendees will be invited to participate in. The speakers will recap some of the key points of the day, offer final words of wisdom, and you will be welcomed to ask any questions you have as well as weigh in with your own thoughts.  

Let’s take the opportunity we’ve all truly missed to network, socialize, and share in some food, drinks, and entertainment!