Register now for the Future of Field Service Live Tour Düsseldorf | June 21st
Meet your Düsseldorf Speakers
Agenda
| 8:00 – 9:00 | Arrival and Networking |
| 9:00 – 9:20 | Sarah Nicastro, Future of Field Service Creator Introduction & State of the Industry |
| 9:20 – 10:00 | Embracing the Power of Remote Capabilities to Create Modern Service Delivery Models Discussion with Nina Li, Sr. Director, Global Enterprise Operations Center, Johnson Controls |
| 10:00 – 10:40 | Bringing Service into the DNA of a Historically Product-Centric Business Discussion with Lucas Rigotto, CSO, GEA |
| 10:40 – 11:00 | Break |
| 11:00 – 12:00 | Workshops A) The Pros, Cons and Hurdles of Remote-First Service Delivery B) Overcoming the Barriers to Seizing Service Potential |
| 12:00 – 13:00 | Lunch |
| 13:00 – 13:30 | Embracing the Full Potential of Cloud-Based Customer Service Discussion with Razvan Nanciu, General Manager CSSD at KYOCERA Document Solutions Europe |
| 13:30 – 14:00 | How a Predictive Approach to Spare Parts Boosts Service Efficiency Discussion with Ivo Siebers, Sr. VP Global Logistics at TK Elevator |
| 14:00 – 14:30 | Balancing Today’s Business Needs with Preparation for the Future of Field Service Discussion with Jan Helge Bruemmer, Global Field Service Manager, Global Service Operations, Alfa Laval |
| 14:30 – 14:45 | Break |
| 14:45 – 15:45 | Workshops A) How Predictive Capabilities Can Spur Service Forward B) Innovation for Where You Are: Practical Advice for Balancing Today’s Needs with Tomorrow’s Goals |
| 15:45 -16:00 | Summary and discussion |
Register Here
Event Information
- Located at Place to Be: Rolandstraße 44 40476 Düsseldorf
- Sessions run 9:00 am – 4:00 pm
- Followed by a cocktail hour
- All day food and drinks provided
- Event in English
