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Advice to Drive Service Transformation Success

Sarah talks with Berit Hallgren, Program Director at Tetra Pak, about lessons learned in her 30+ year career with the company on what it takes to achieve the strategic alignment, prioritization, and change management that contribute to a successful service transformation. This conversation is from the Stockholm Live Tour event.  Sarah Nicastro: Let’s go ahead and get started. So, I’m going to welcome next Berit Hallgren from Tetra Pak. Berit, come on up. Hi. Thank…