The timing of this article *might* be related to my own burnout – my family had Covid around the New Year, and with the kids just back to school and my husband’s recovery moving slowly, it’s been an incredibly taxing few weeks. Of course, I am grateful my kids had very few symptoms and recovered well – and I know that while my husband is having a hard time feeling like himself, we are so…
Sarah facilitates a discussion with Cedrick Rochet, BU Operations Manager at Intel Corporation; Newland McKelvey, Core Delivery Director at Fujitsu; Krish Venkataraman, Head of Global Operations, Transformation & Customer Success Asia Pacific, India & Japan at Hewlett Packard Enterprise; and Kshitiz Agarwal, and independent consultant about the unique and creative approaches their organizations are taking to improve recruiting, hiring, onboarding, engagement, and retention. Sarah Nicastro: Thank you, James. Hello, everyone. Happy to be here with…
Sarah starts the New Year off with her recap of the highlights of 2021 and a look ahead at the topics she’s excited to dig into in 2022. Sarah Nicastro: Welcome to the Future of Field Service Podcast. I’m your host, Sarah Nicastro. Happy New Year! When this episode airs, it will be the first week of 2022. As you can tell by the bits of North Pole behind me, I’m recording this at the…
Happy New Year, everyone! There’s something so inspiring about fresh starts. While 2021 didn’t bring us as much reprieve as we may have wished from Covid and its ripple effects, I’m entering 2022 cautiously optimistic that we’ll find a next normal this year that will give us at least some respite from the immense stress of the past two years. Whatever the year may bring, I’m thankful to be sharing it with you all –…
Some of you regular readers may not know about another role I have and love, which is running a customer community group for service at IFS. Over the course of 2021, the group has met twice a month for an hour to share insights, discuss challenges, and provide feedback. The power of community is an amazing thing, and it’s been an honor for me to get to know these folks better and to see them…
A few weeks back, I ran a quick retrospective on my first Future of Field Service article, then followed that up with a slightly less old article. Today I was to talk about an article from mid-2019 on the idea of a chief service officer for your business. You can read the original piece here. That article discussed in detail the servitization mindset impacting businesses at the time. As I outlined it in the original…
Sarah welcomes Dr. Adam Bandelli, author of the book What Every Leader Needs: The Ten Universal and Indisputable Competencies of Leadership Effectiveness, to discuss how the unprecedented circumstances of the last two years have changed what leaders need to do to be effective. Sarah Nicastro: Welcome to the Future of Field Service podcast. I’m your host, Sarah Nicastro. Today we are going to be talking about the things every leader needs in a time of…
Here’s what I know about change management: It’s critically important Lacking and/or shoddy efforts are the #1 reason given when change initiatives fail People commonly acknowledge these first two points, yet STILL don’t put the time, energy, or investment into getting it right It doesn’t have to be so hard; you just have to truly understand its importance and prioritize change management as a part of your strategy If you listen to the podcast, you…
Karin Hamel, Vice President of Services for US Digital Buildings at Schneider Electric, joins Sarah to share five areas she’s focused on when it comes to creating the frontline workforce of the future. Sarah Nicastro: Welcome to the Future of Field Service Podcast. I’m your host, Sarah Nicastro. Today we are going to be talking about five areas of focus when you are thinking about creating the frontline workforce of the future. I’m excited to…
The market, technological, and environmental factors that create disruption to drive innovation are quite intense in today’s landscape. This puts pressure on business leaders to evolve and transform at a pace that allows them to remain relevant, keep competitive, and create differentiation. This pressure is not simply perceived – it is real, no doubt. But how that pressure causes leaders and companies to respond is quite interesting, and I think begs an exploration of the…
