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What Can We Learn from Amazon’s Investment in Its Frontline Workforce?

By Sarah Nicastro, Creator, Future of Field Service On Wednesday of last week, Amazon announced a new investment of nearly $1 billion over the next year in its frontline workforce. The company is increasing the average hourly rates of its fulfillment and transportation workers and has also introduced a new benefit that gives employees greater flexibility around when they collect their pay. The announcement also includes an expansion of career advancement and development opportunities for…