COVID-19 Archives | Future of Field Service
AI & Machine Learning

The Role of Employee, Customer, and Technology Trust in Transformation

Nearly every business is amid some sort of transformation today. The two most common forms we discuss here are digital transformation and business transformation, in the sense of evolving the company’s go-to-market and customer value proposition. What I want to discuss today is the critical role that trust plays in the success of transformation and the importance of prioritizing the development of trust among your employees, your customers, and with the technology you invest in.…