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Customer Experience

Redefining “CIO” for the Modern Digital Age

About a month ago, I came across an interview on LinkedIn that Carin Forsling, Managing Director of Boston Consulting Group, did with Mats Hultin, CIO of Ericsson on business-led digital transformation. During the interview, Mats states that he views is role as CIO not as Chief Information Office but as Chief Integration Officer.  This point stood out to me, for a few reasons. First, surfacing in more and more conversations I’m having is the importance…