Tom Paquin, Author at Future of Field Service

Revisiting Old Articles: The Case for a Chief Service Officer

A few weeks back, I ran a quick retrospective on my first Future of Field Service article, then followed that up with a slightly less old article. Today I was to talk about an article from mid-2019 on the idea of a chief service officer for your business. You can read the original piece here. That article discussed in detail the servitization mindset impacting businesses at the time. As I outlined it in the original…