Annick Perry, Author at Future of Field Service
Customer Experience

Remote Services Drive the Creation of High-Value, Low-Cost Service Models

Customers are increasingly questioning the value of product-related services, and price pressure on product support services is increasing. However, many companies cannot afford to follow the reduced prices tactic as this would translate directly to lower profits. What they really need to do is re-engineer their service models to create low cost but high value services. Such a model drastically improves profit margins by completely redesigning traditional service models to incorporate new enabling technologies, processes…