Austin FoFS | Future of Field Service

Register Now for the Future of Field Service Live Tour: Austin Event

Future of Field Service is hosting its first-ever global live tour, and on June 14th we will be at our final stop, in Austin. This event is an opportunity to step away from the daily chaos, to connect with like-minded individuals, to hear  real-world perspectives of local leaders on a variety of timely topics, and – last, but not least – to have some fun!


10:00 – 10:30am Welcome, Introduction, State of the Industry

Hosted by Sarah Nicastro

10:30 – 11:00am Discussion with Max James

Air Force Academy graduate and pilot shot down twice in Vietnam who became a Fortune 500 entrepreneur and original founder and CEO of billion-dollar American Kiosk Management and recently authored the book “The Harder I Fall, The Higher I Bounce.”

11:00 – 11:40am Tetra Pak | Excellence in Today’s Service Landscape

Discussion with Sasha Ilyukhin, SVP Customer Service Operations at Tetra Pak: Prioritizing Human Centricity in Service

Overview: Sasha Ilyukhin, SVP of Customer Service Operations at Tetra Pak talks about the emphasis the company is putting on human centricity. He believes this focus will help employee engagement, satisfaction, retention, as well as attraction of new talent.

If you think a conversation around human centricity is all fluff, Sasha will prove you wrong. He’ll discuss the correlation between this employee focus and customer satisfaction and shed light on various areas of the human centricity strategy, including engagement, culture, recognition, training and development, using technology to make daily work easier, career progression, safety and more.

11:40 – 11:50am Quick Break

11:50 – 12:30pm Flock Safety and DuraServ | Panel Discussion: Tackling Today’s Talent Challenges

Panel Discussion: Tackling Today’s Talent Challenges with Roy Dockery, Vice President of Field Operations at Flock Safety + Katy Chandler, VP of Learning and Development at DuraServ

Overview: Panelists discuss what to consider when working to address the skills gap, including modernization of practices, the employee value proposition, retention strategies and career development, and more

12:30 - 01:30pm Lunch and Networking

01:30 – 02:10pm B+T Group | What I’ve Learned as a Woman in Service

Discussion with Sonya Roshek, VP Field Services at B+T Group: What I’ve Learned as a Woman in Service

Overview: Sonya Roshek, VP Field Services at B+T Group, joins Sarah for an open conversation about what it’s been like to work, progress, and lead in male-dominated industries. She discusses what she’s learned, what she wants others to understand, what has evolved and what still needs to evolve. Sonya also talks about her current areas of focus at B+T Group and what she feels the future of the industry holds.

02:10 – 02:50pm TBD

02:50pm - 03:00pm Quick Break

03:00 – 04:00pm Summary Discussion and Key Takeaways

All speakers join Sarah for an open-forum panel discussion that attendees will be invited to participate in. The speakers will recap some of the key points of the day, offer final words of wisdom, and you will be welcomed to ask any additional questions you have as well as weigh in with your own thoughts.  

04:00 – 06:00pm Happy Hour

Let’s take the opportunity we’ve all truly missed to network, socialize, and share in some food and drinks!  

Location and Timing

Venue: The Sunset Room

Address: 310 E 3rd St, Austin, TX 78701, United States

Timings: 10:00am – 6:00pm (CT)

Important Information

Refreshments: Food and drinks will be provided

Access: Onsite parking is available, the venue is 15 minutes away by car from Austin-Bergstrom International Airport.

Register for the Event Below