August 2021 | Future of Field Service

Actually, Technology is the Easy Part

Throughout my career I’ve been asked countless times about how companies can master the complexities of technology and I’ve always answered the same way: “Actually, technology is the easy part.” When I first gave this answer, it had a different meaning than it does today – but nonetheless, it holds true. As we find ourselves surrounded by disruption and working hard to innovate and adapt, we must acknowledge that people are the crux of our…